Official Booking & Cancellation Policy
Effective 20 May 2026 | Bali, Indonesia
This policy applies to all boat tours and charters booked through Asian Sports Experience, covering Bali, Nusa Lembongan and Nusa Penida crossings and tours.
1. Booking, Payments & Standard Cancellations
We require a deposit to secure your booking, allowing us to provision the boat and lock in our specialized crew (divemasters, surf guides). We understand plans change, so we keep our policy as straightforward as possible.
- To secure your booking: a 50% deposit is required at the time of booking.
- Balance due: the remaining 50% balance must be paid upon arrival at the dock, before departure.
| Notice given before departure | Deposit status | Why |
|---|---|---|
| 48 hours or more | 100% refunded | Fully refundable; gives us enough time to rebook your trip or seat. |
| Less than 48 hours | Forfeited (no refund) | Retained to cover already-allocated crew, provisions, and the lost opportunity to book another guest. |
| No-show or late arrival | Forfeited (no refund) | Our boat operates on a strict maritime schedule. If you miss the departure, your deposit covers the reserved trip or seat. |
2. Weather & Safety Cancellations
The safety of our guests and crew is our absolute priority. Sea conditions around Nusa Lembongan and Nusa Penida can change rapidly.
- Captain’s authority: our Captain reserves the right to cancel or alter the itinerary at any time due to high swells, severe weather, or maritime warnings.
- Full coverage: if we must cancel your trip due to weather or safety concerns before departure, you will be offered a 100% refund of your deposit or a free reschedule to the next available date, whichever you prefer.
- Mid-trip alterations: if weather forces us to cut a trip short or skip a specific location (for example, if Manta Point is too rough), we cannot offer full refunds, but we will always pivot to the best safe alternative activity (for example, sheltered snorkeling or fishing).
3. Activity-Specific Terms
- Medical fitness (diving): scuba diving requires a baseline of physical health. If you are unable to dive on the day of the tour due to congestion, illness, alcohol consumption, or failure to pass a basic medical questionnaire, the diving portion of your ticket is non-refundable.
- Equipment damage: guests are responsible for the willful damage or loss of specialized equipment (for example, dropping a provided GoPro, or snapping a fishing rod through negligence). Normal wear and tear is fully covered by us.
Questions or changes to a booking
WhatsApp +62 853 3804 3658 or email [email protected].
